Privacy Policy

Last updated: June 12, 2026

Osnova Renovations respects your privacy. This policy explains how we collect, use, disclose, retain and protect personal information when you visit osnovarenovations.ca, request an estimate, contact us or become a client.

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.

1. Who Is Responsible for Your Information

Osnova Renovations is responsible for personal information under its control. Our Privacy Contact handles privacy questions, access or correction requests and complaints.

Privacy Contact, Osnova Renovations
Ottawa, Ontario, Canada
Email: info@osnovarenovations.ca
Phone: 343-597-6065

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

Contact information: your name, phone number, email address and postal code.
Project information: the renovation service you are interested in, project description, budget range and other details you choose to provide.
Communications: emails, calls, messages and notes related to your inquiry or project.
Client and project records: estimates, contracts, invoices, payment records, project addresses, schedules and service history when you hire us.
Website information: IP address, browser or device information, pages requested, timestamps, security logs and essential cookie data collected by our website, hosting and security systems.

Please do not send sensitive personal information through the estimate form. If additional information is needed for a project, we will request it directly.

3. How We Collect Information

We collect information directly from you when you submit our estimate form, call, email or communicate with us, and when we prepare or perform renovation services. Limited technical information is collected automatically when the website and its security systems operate.

4. Why We Use Personal Information

To respond to inquiries and estimate requests.
To understand, assess and discuss a proposed renovation.
To prepare estimates, contracts, schedules and project documentation.
To provide renovation services and communicate about the work.
To process payments, maintain business and tax records and manage warranties.
To maintain, troubleshoot and protect our website and business systems.
To prevent fraud, misuse and security incidents.
To meet legal, regulatory, insurance and professional obligations.

Submitting an estimate request does not subscribe you to marketing messages. We will use your contact information to respond to your inquiry and communicate about requested or contracted services.

5. Consent and Your Choices

By providing personal information, you consent to its collection, use and disclosure for the purposes described at or before the time of collection. You may withdraw consent by contacting us, subject to reasonable notice and any legal or contractual restrictions. Withdrawing consent may prevent us from responding to an inquiry or providing a requested service.

6. When We Share Information

We do not sell or rent personal information. We may share only the information reasonably required with:

Website hosting, form, email, storage, accounting and technology providers that support our operations.
Subcontractors, trades, suppliers, inspectors or professional advisers involved in a requested project, where appropriate.
Insurers, legal advisers, regulators, courts, law enforcement or government authorities when required or permitted by law.
A successor organization in connection with a proposed or completed sale, reorganization or transfer of the business, subject to appropriate protection of the information.

Service providers may process information in Canada or other countries. Information processed outside Canada may be subject to the laws and lawful access requirements of that jurisdiction.

7. Retention and Safeguards

We retain personal information only as long as reasonably needed for the purposes described in this policy and to meet legal, tax, insurance, warranty and record-keeping requirements. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. These may include HTTPS encryption, account access controls, strong passwords, limited access and reputable service providers. No website, email or storage method is completely secure, so we cannot guarantee absolute security.

8. Cookies and Website Services

Our website may use essential cookies and similar technologies needed for site operation, security, form processing and administrative functions. You can control cookies through your browser settings, but blocking essential cookies may affect some website features.

9. Access, Correction and Complaints

You may ask whether we hold personal information about you, request access to it, or ask us to correct inaccurate or incomplete information. We may need to verify your identity before responding. Legal exceptions may limit access in some circumstances.

Contact our Privacy Contact first so we can review and respond to your concern. You may also contact the Office of the Privacy Commissioner of Canada for information about privacy rights or complaints.

10. Third-Party Links and Children

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

This website and our renovation services are intended for adults. We do not knowingly request personal information from children through the estimate form.

11. Changes to This Policy

We may update this policy as our services, website or legal obligations change. The revised policy will be posted on this page with a new “Last updated” date.